Shipping & Delivery Policy
This policy explains how production timing, shipment, tracking, customs and Team Locker delivery are handled for Strathern International orders.
Production First
Custom production timing begins after the required payment, artwork and order information are confirmed.
Shipment Second
The delivery method and destination are confirmed for the relevant order or Team Locker.
Track the Order
Where the selected carrier provides tracking, tracking information is provided after carrier processing.
1. Production Timing Comes Before Shipping
Many Strathern products are made or personalised after ordering. Production timing does not necessarily begin the moment a cart is submitted. Depending on the order, production may begin after successful payment, final artwork approval, roster confirmation, sizing, quantities and other required details are complete.
2. Delivery Estimates
Production and transit times vary by product, quantity, artwork status, destination, shipping method, customs and current production schedule. We therefore confirm the applicable timing for the order rather than applying one universal promise to every customer.
Any need-by date provided by a customer is a planning input, not a guaranteed delivery date unless Strathern expressly confirms a guarantee in writing.
3. Shipping Methods and Charges
The applicable shipping method, charge or shipping inclusion will be shown or confirmed through the product, Team Locker, checkout, quote, invoice or order confirmation.
Available carriers and methods may vary by destination, parcel size, shipment type and current logistics availability.
4. Tracking
Where the selected carrier provides tracking, we will provide or make available the tracking reference after the shipment has been processed by the carrier. Tracking events are controlled by the carrier and can sometimes appear later than the physical movement of the parcel.
5. Delivery Address and Contact Details
For orders requiring individual delivery, the customer is responsible for providing a complete and accurate delivery address, recipient name and contact information. Additional costs caused by an incorrect or incomplete customer-supplied address may be charged where legally permitted and reasonably incurred.
6. Customs, Duties and Import Taxes
International shipments may be subject to customs processing, import duty, tax, brokerage or destination-country charges. Unless the order expressly states a charge is included, those charges are the customer’s responsibility. Customs processing can also affect delivery timing.
7. Team Locker Delivery
Some Team Lockers use consolidated delivery to the coach, club or program rather than individual home delivery. A Team Locker may also use an order cutoff, monthly batch or scheduled dispatch.
The delivery instructions published on the relevant Team Locker apply to that order. Customers should review them before checkout.
8. Delays
Delivery can be affected by artwork revisions, late approvals, material availability, production volume, public holidays, weather, transport disruption, customs, government action and other events outside reasonable control.
If we become aware of a material delay affecting your order, we will take reasonable steps to communicate the updated position and available options.
9. Lost, Missing or Damaged Shipments
If tracking indicates a problem, a parcel appears lost, or goods arrive damaged, contact us promptly with the order and tracking information. For visible shipping damage, keep the outer packaging and take photographs before disposal. Claims for defective or damaged products are also governed by our Returns & Refunds Policy.
10. Shipping Support
Email support@stratherninternational.com or use the Contact page. Include your order number and team or organisation name where available.