Frequently Asked Questions.
Clear answers about ordering, Uniform Designs, the Design Portal, Team Lockers, coach access, artwork, production, delivery, reorders and returns.
Start Where Your Team Is Today.
Uniform Designs
Choose a current Strathern design as your starting point.
Browse DesignsDesign Portal
Start from your own authorised artwork or design direction.
Open Design PortalTeam Lockers
Order products already approved for your team or program.
Find Your TeamFree Mockup
Send the information you have before committing to an order.
Request a MockupGetting Started.
What is Strathern International?
Strathern International is a custom multi-sport teamwear company with its manufacturing base in Sialkot, Pakistan. We support clubs, schools, academies, coaches, managers, players and programs through current Uniform Designs, own-design products, Team Lockers and supported reorders.
How can I order?
Use Uniform Designs if you want to start from a current Strathern design, the Design Portal if you already have your own design direction, or a Team Locker if your program has an approved store. If you are not ready to order, request a free mockup first.
Is there a minimum order quantity?
Strathern generally supports small orders and reorders, including individual replacement items where the relevant product can be produced that way. If a specific product, program or production method requires a minimum, it will be disclosed before the order is confirmed.
Can I order for more than one sport?
Yes. Strathern is a multi-sport teamwear supplier. Current website categories include basketball, soccer, American football, baseball and rugby, with other teamwear products available as the range develops.
Choosing a Design Route.
What are Uniform Designs?
Uniform Designs are current Strathern designs that act as starting points. Choose the design closest to your team’s direction, then use the product options to submit supported team colours, authorised logo, player details and available product choices.
Is the Design Portal an online 3D design builder?
No. The Design Portal is a guided own-design ordering route. Choose the relevant sport product and submit your design references, authorised artwork, colours and team information for artwork review before production.
What if I like a Strathern design but want different team colours?
Open the relevant catalogue product and submit the supported colour and artwork changes available on that product page. Final artwork must be approved before production.
What if none of the current designs fits our team?
Use the Design Portal to start from your own direction, or request a free mockup if you are still exploring and do not want to place an order yet.
Can Strathern use our team or sponsor logo?
Yes, where the product supports it and you are authorised to use the artwork. Upload only logos and artwork your team has permission to reproduce.
Can I request a mockup before paying for an order?
Yes. The Request a Mockup page is for customers, coaches and managers who are still exploring. Submit the sport, products, team information and design direction you currently have.
Approved Program Ordering.
What is a Team Locker?
A Team Locker is a program-specific store containing products already approved for that team. Players, families and eligible approved coaches can order from the relevant locker.
Can I change a Team Locker design?
Normally no. Team Locker artwork, colours and branding are approved for the program. Choose only the product, size and player-detail options displayed. Contact Strathern or your program if you believe the approved design needs review.
How does Team Locker delivery work?
The delivery arrangement is stated on the relevant Team Locker. Some programs use consolidated team delivery, order cutoffs or scheduled dispatches. Locker-specific instructions control that order.
Who can get Coach Portal access?
Coach or manager access is approved manually for eligible program representatives. A normal customer account does not automatically receive coach permissions.
What can an approved coach do?
Approved coaches can use the same Uniform Designs, Design Portal and eligible Team Locker products, request mockups and review account orders. Eligible coach pricing is shown after sign-in where assigned.
Do coaches use a separate duplicate product catalogue?
No. The intended system is account-based pricing on eligible products so product, design and reorder records remain aligned.
Before Production Starts.
When does production begin?
Production begins after the requirements for the order are complete. Depending on the product, that can include successful payment, final artwork approval, roster information, sizing and other order details.
How long will my order take?
Timing depends on the product, order size, artwork status, production schedule, delivery destination and shipping method. We confirm the applicable schedule for the order rather than publishing one blanket turnaround for every product and destination.
Are delivery dates guaranteed?
No delivery date should be treated as guaranteed unless Strathern expressly confirms that in writing. Customer approval time, production conditions, couriers and customs can affect the final date.
Who checks player names, numbers and sizes?
The person submitting or approving the order is responsible for checking the roster, spelling, numbers, sizes and quantities before final approval. If something is wrong, stop and contact us before production.
Will the finished colour look exactly the same as my screen?
Digital screens, fabric, lighting and production processes can create reasonable colour differences. The approved artwork is the visual reference, but an exact screen-to-fabric match cannot be guaranteed.
What fabrics and decoration methods do you offer?
Available fabrics and decoration methods depend on the sport and product. Product pages may offer options such as sublimation/print, stitched or appliqué details, embroidery, Dry Fit, Interlock or Mesh where supported. The selected or recommended option should be confirmed with the order.
Order and Delivery Questions.
How is the final price calculated?
The final price depends on the product and options selected, such as product style, decoration, padding or other available features. The applicable website, checkout, Team Locker, quote or order confirmation shows the price for the order.
Are customs duties or import taxes included?
Unless the order clearly states otherwise, destination-country duties, import taxes, brokerage or government charges are the customer’s responsibility. Any tax collected directly by Strathern will be shown where applicable.
What payment methods do you accept?
Use the payment methods shown at checkout or on the applicable invoice. Available methods can change by order, destination or payment provider.
Will I receive tracking?
Where the selected shipping method provides tracking, we will provide or make available the tracking information after the shipment is processed by the carrier.
Can I order a replacement item later?
Yes. Strathern supports future replacement orders where the product can still be produced. Approved artwork and order records can make reordering simpler, although reasonable differences between production batches can occur.
If Something Is Wrong.
Can I return a custom item because I changed my mind?
Customised and personalised products are generally not eligible for a change-of-mind return once production has begun. Mandatory consumer rights for faulty, damaged, misdescribed or incorrectly supplied goods are not removed.
What if the item is defective, damaged or not what I ordered?
Contact Strathern promptly with your order number, a clear description and photographs where relevant. We will review the claim and provide the remedy required by the circumstances and applicable law, which may include repair, remake, replacement, credit or refund.
What if I entered the wrong size, name or number?
Contact us immediately. If production has not begun, we will confirm whether the order can be changed. Once a personalised item has been produced using approved information, a customer-entry error is generally not a manufacturing defect.
How do I contact Strathern?
Use the Contact page or email support@stratherninternational.com. For an existing order, include the order number and team or organisation name.
Send One Clear Enquiry.
Include your team, sport, product and order number if you already have one.